Labonir Iraq is a company specializing in the manufacturing and sale of perfumes, incense, beauty products, and personal care products. By using the Labonir Iraq online store, you agree to these Terms and Conditions without limitation or qualification. Labonir Iraq reserves the right to amend this Agreement at any time, and the amended version will be published on the Store. The amended version of these Terms and Conditions shall become effective one week after its publication on the Store. Your continued use of the Store after such publication constitutes your acceptance of and agreement to comply with the amended Terms and Conditions.

 First: Definitions

The following terms, whenever used in this Terms and Conditions Agreement, shall have the meanings set forth below:

1. **Customer / Customers:** Any individual or entity that accesses the Store to browse, purchase, or benefit from the products or services offered therein.

2. **Store or Labonir Iraq Store:** Refers, wherever mentioned in this Agreement or the Privacy Policy, to the "Labonir Iraq Store" available on the website, iPhone and Android applications, and any other electronic applications or websites owned by **Labonir Iraq Company**, Commercial Registration No. **1010393042**, unless the context requires otherwise.

3. **Account:** The customer’s page/record created for the purpose of accessing and benefiting from the Store’s services.

4. **Product / Products:** All products available and displayed in the Store.

5. **Company:** Labonir Iraq Company, Commercial Registration No. **1010393042**, which owns and operates the Store.

 Second: Customer Registration Conditions

1. The customer must have full legal capacity and be over 18 years of age. The customer acknowledges and confirms that they possess full legal capacity.

2. The customer shall provide the Store with accurate and complete information and data required to benefit from the services and make purchases through the Store.

3. The customer is prohibited from engaging in any activity that may impose an unreasonable or disproportionate load on the Store or its infrastructure.

4. The customer is prohibited from publishing or uploading any defamatory, offensive, infringing, harmful, threatening, abusive, fraudulent, racist, unethical, or otherwise unlawful content or information.

5. The customer is prohibited from accessing or attempting to access the Store without authorization, allowing others to use their account, impersonating another person, or misrepresenting their affiliation with any individual or entity. The customer shall bear full responsibility for any violation of this provision.

6. The customer is prohibited from engaging in any activity that may cause harm to or conflict with the intellectual property rights of the Store or Labonir Iraq Company.

7. The customer is prohibited from uploading or attaching any files, software, or other materials protected by intellectual property laws or any private or public rights unless they have the legal right to use such materials.

8. If the Company determines, at its sole discretion, that the customer has violated any of these Terms and Conditions, the Company shall have the right to delete, suspend, restrict, or terminate the customer’s account or access to the Store. The Company may also report the customer to internet service providers, competent authorities, or take any legal action it deems appropriate.

Third: Store Usage Provisions

1. The Company displays perfumes, incense products, and any other products manufactured specifically under its brand name, as well as products imported or purchased by the Company and offered for sale through the Store.

2. Products displayed in the Store include product images, approximate descriptions, and pricing information. While we strive for maximum accuracy in product descriptions and images, we do not guarantee that such descriptions or images perfectly represent the actual product. Errors or inaccuracies may occur. Such differences shall not be considered negligence, misconduct, or liability on the part of the Company, and the Company shall not be held responsible for any discrepancies between the displayed descriptions or images and the actual product.

3. Products are purchased by adding them to the shopping cart and paying the product price along with the delivery fees specified during checkout. Delivery charges are determined by the Company or its contracted shipping providers based on the delivery location selected by the Customer.

4. The Customer is responsible for providing accurate contact and delivery information. The Store shall not be liable for failed deliveries, delayed deliveries, or delivery to an incorrect recipient resulting from inaccurate information provided by the Customer. The Customer acknowledges that no claims or compensation may be sought from the Store in such cases.

   **Orders weighing more than 1.5 kilograms are subject to additional charges. An extra fee of IQD 10,000 shall apply for each additional kilogram and shall be borne by the Customer.**

5. Product delivery is carried out through independent shipping companies contracted by the Store. Any issues relating to the products, delivery, or any aspect of the sales process caused by the shipping company shall be the sole responsibility of the shipping company, and the Store shall bear no liability toward the Customer.

6. The Customer acknowledges that acceptance of the products from the shipping company and the departure of the shipping representative from the delivery location constitutes confirmation that all ordered products have been received as described, are in satisfactory condition, and have been properly packaged. The Customer further acknowledges that the Store has fulfilled all of its contractual obligations.

7. If a product is returned by the shipping company due to the Customer’s failure to respond or accept delivery, the Customer shall be responsible for paying a new delivery fee, which may differ from the original shipping charge.

8. The Store shall have no obligations or liabilities toward the Customer after the products have been delivered by the shipping company.

9. Product pricing errors may occasionally occur. If a Customer purchases a product at an incorrect price, the Customer will be notified of the error and required to pay the difference between the amount paid and the correct product price in order to complete the sale and delivery. Alternatively, the Customer may cancel the purchase and request a refund. Under no circumstances shall the Store be obligated to complete the sale or delivery of products offered at an incorrect price, even if payment has already been made.

10. The official currency used for product pricing is the Iraqi Dinar (IQD). Prices displayed in other currencies are based on exchange rates at the time of display. The Iraqi Dinar shall remain the sole reference currency for determining product prices, and the Store shall not be liable for any currency conversion errors or differences. The Store reserves the right to refuse payments made in currencies other than Iraqi Dinar.

11. Placing an order and paying for a product does not constitute a legally binding sale. The sale is deemed concluded only when shipment procedures begin after payment has been received, whether by handing the product over to the shipping company or the Company’s delivery department. Accordingly, the Store reserves the right to decline, modify, or cancel any sale, including product prices and delivery fees, prior to shipment, even if payment has already been received.

12. Products offered in the Store comply with standards and specifications approved by the relevant authorities in Iraq. The Customer is solely responsible for determining the suitability of any product for their personal or medical use, or for use by persons under their care. The Company shall not be liable for any health issues, allergies, illnesses, or other consequences resulting from the use of its products, nor for any non-compliance with regulations or standards outside Iraq.

13. The Customer acknowledges that product purchases are made based on their own judgment regarding suitability and pricing and are not based on product reviews, ratings, promotional content, or marketing materials. The Customer waives any claim of misunderstanding or lack of knowledge regarding purchased products after completing the purchase.

14. The Customer shall bear any fees, taxes, duties, or expenses imposed by any authority before, during, or after the purchase and payment process.

15. The Store reserves the right to suspend, terminate, or delete any Customer account at its sole discretion and without providing justification.

16. Issuing an invoice or delivering products does not constitute proof of payment by the Customer. Proof of payment must be established through official banking documents confirming the deposit or payment of amounts due into the Company’s designated bank accounts.

17. The Store shall not be liable for any damages, losses, costs, or expenses of any kind incurred by the Customer or their property as a result of using the products.

18. The Customer agrees to comply with all provisions of this Agreement. In the event of any breach, the Customer shall indemnify the Store and the Company for all damages incurred, including but not limited to damages, losses, lost profits, and related expenses.

19. The Store shall not be liable for failure to fulfill any obligations due to force majeure events beyond the control of either party.

20. The Store reserves the right, at any time and without justification, to cancel any Customer order and refund the amount paid, whether due to delivery limitations, product unavailability, or any other reason.

21. If the Store breaches any obligation under this Agreement, the Customer’s sole remedy shall be either replacement of the product (if available) or a refund of the product price and delivery fees paid. No other compensation shall be payable by the Store, and the Customer expressly waives any claims beyond those remedies.

22. If the Customer breaches any obligation under this Agreement, manipulates, abuses, or harms the Store or the Company, or fails to pay amounts due, and legal action becomes necessary, the Customer shall compensate the Company for all legal costs, attorney fees, expenses, damages, and lost profits arising from such actions.

23. Customs duties and import fees may apply to international orders.

24. The Customer acknowledges and undertakes that all products purchased under the electronic invoice are intended solely for personal use and may not be resold for commercial purposes. In the event of a violation of this condition, the Customer shall compensate **Labonir Iraq Company** for damages in an amount not less than IQD 50,000 (Fifty Thousand Iraqi Dinars).

 Fourth: Payment Services

1. The Customer must complete payment using one of the payment methods available in the Store before any service is provided by the Store.

2. The Customer is prohibited from engaging in fraudulent use of any invalid or unauthorized payment method. The use of stolen payment methods is strictly prohibited, and the Customer shall bear full responsibility for any violation of this provision.

3. All payments are processed in Iraqi Dinars (IQD). If the Customer chooses to pay using another currency, the Customer shall bear any costs, fees, exchange rate differences, taxes, or other charges associated with currency conversion.

4. If the Customer wishes to cancel a purchase and request a refund, they must submit a request to the Store. The request will be reviewed, and the Store may approve the cancellation or proceed with delivery and reject the cancellation request. In any case, the Customer shall not be entitled to cancel the purchase or request a refund after shipment procedures have commenced.

5. In cases where refunds are approved, the amount paid by the Customer shall be refunded after deducting any refund fees imposed by the electronic payment provider, bank, or any other related party.

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 Fifth: Warranty, Return, and Exchange Policy

1. If there is any defect in the product, its packaging, or any related component, the Customer must submit an official request to the Store's management through the approved communication channels within twenty-four (24) hours of receiving the product. The request must include details of the defect and supporting photographs. The Store will review the request and may, at its discretion:

   * Replace the defective product with a new one (subject to availability);
   * Compensate the Customer with store credit equivalent to the value of the product in the Customer’s Store wallet; or
   * Reject the request if deemed ineligible.

   If the Customer fails to submit the request within the specified period, they shall lose the right to make any claim regarding the delivered products.

2. The Customer must inspect the product and all related items upon receipt from the shipping company or delivery representative. Acceptance of the delivery shall constitute acknowledgment that the product, packaging, and related items are in satisfactory condition and conform to the Customer’s order.

3. The Customer may request a return within seven (7) days from the date of receipt, provided that the product, packaging, accessories, gifts, and any accompanying materials remain in their original condition, unopened, undamaged, and complete with all attachments and codes. Upon receipt and inspection of the returned items, the product value shall be refunded to the Customer’s bank account after deducting shipping fees, return shipping costs, and any bank transfer or related charges.

4. The Customer may request an exchange within seven (7) days from the date of receipt, provided that the product, packaging, accessories, gifts, and any accompanying materials remain in their original condition, unopened, undamaged, and complete with all attachments and codes. After receiving and inspecting the returned product, the replacement product will be shipped to the Customer. The Customer shall bear the cost of returning the original product as well as the shipping cost of the replacement product.

5. No product may be returned or exchanged after seven (7) days from the date of receipt.

6. Products purchased using coupons, vouchers, promotional codes, or Store wallet credit are not eligible for return or refund.

7. In the case of bundled packages, the entire package must be returned. Partial returns of package contents are not permitted.

8. It is permissible to agree on limiting, excluding, or extending the seller’s warranty against defects, provided that the seller has not intentionally concealed the defect.

Sixth: General Provisions

1. The Platform has the right to provide the competent authorities with the Customer’s personal information, including name, identification details, address, and bank account information, if the Customer violates the Store’s Terms and Conditions or when necessary to submit a report or file a complaint against the Customer.

2. The Customer agrees to grant the Store the right to use and process their information for the development of the Store’s products and services, as well as for targeting, marketing, and promoting the Store’s products and services or those of affiliated companies, partners, contractors, or collaborators, in any manner determined by the Company.

3. The Customer acknowledges and agrees that the Store may access information associated with their device and any information that can be collected or tracked through available technical tools and methods. The Customer also grants the Store permission to access and determine their location while browsing the Store.

4. The Customer is solely responsible for any comments, reviews, or content published through the Store or its pages. If the Customer causes harm to the reputation of the Store, the Company, or its products, they shall be responsible for compensating the affected parties for any reputational damage.

5. Neither the Store nor the Company shall be liable for any offensive, unethical, unlawful, or inappropriate content contained in Customer comments or reviews.

6. The Store reserves the right to delete or hide Customer reviews and comments without prior notice.

7. All intellectual property rights and commercial rights relating to the Store, including its interfaces, content, symbols, designs, images, products, and other materials, are owned by the Company. Customers may not use or benefit from such materials without prior written authorization from the Company.

8. The Store shall not be bound by any promises, statements, or representations not expressly stated in this Agreement, even if made by advertisers or individuals affiliated with the Company.

9. The Customer acknowledges that purchases made through the Store are for personal use only and that products purchased may not be used for commercial purposes or resold by any means.

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Seventh: Notices

Any correspondence sent by the Store to the official contact information provided by the Customer during registration, as well as notifications issued through the Store, shall constitute legally valid notices and shall have full legal effect.

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Eighth: Governing Law and Dispute Resolution

The laws and regulations of the Republic of Iraq shall govern this Agreement. Any dispute arising from the application or interpretation of this Agreement shall be subject to the jurisdiction of the competent courts and authorities in Baghdad, Iraq. The Platform also reserves the right to initiate legal proceedings against its opponents in their place of residence before the competent authorities.

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Ninth: Cashback Voucher Terms and Conditions

1. Cashback vouchers are subject to a limited validity period determined according to the number of times the voucher is used, in order to ensure fair usage among customers.

2. Cashback vouchers do not apply to all products, and their scope of use is determined according to the Store’s policies.

3. Cashback vouchers may not be transferred, assigned, exchanged, or redeemed for cash under any circumstances.

4. Cashback vouchers may not be sold, traded, or used in any commercial transactions other than those specifically authorized by the Store.

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Please review the Terms and Conditions periodically to stay informed of any updates or changes.